FAQs
Frequently Asked Questions
Getting a quote is super easy. Simply give us a quick call at (703) 786-1728 or complete the request a quote form on this website.
All cleanings are changed a flat fee based on the size of the house and the information you provide about the condition of the house.
We provide quotes both by phone and in person.
Cleaning supplies are included. If you need a specific product you will need to provide it.
Please get in touch with us within 24 hours of the cleaning we’ll make arrangements to rectify the situation.
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house. If we arrive at your home and cannot gain entry to the home you will be charged 100% of the cleaning.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or a pre-determined number of appointments.
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.
Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.
However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward. We will send 1-4 cleaners.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks, and in-person interviews.
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